Shipping policy

Thank you for shopping with Nord Paws. We are committed to making your shopping experience simple and providing reliable delivery for every order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are generally not processed or shipped on weekends or public holidays.

During holidays, promotions, or periods of high order volume, processing may take slightly longer.

Free Shipping

We offer Free Standard Shipping on all orders. 🐾

There are no minimum order requirements to qualify for free standard shipping.

Free shipping applies to destinations where Nord Paws currently offers delivery. Available shipping options and destinations are displayed at checkout.

Estimated Delivery Times

Estimated delivery times are:

  • United States: 7–15 business days
  • Canada: 7–20 business days
  • United Kingdom: 7–15 business days
  • Australia: 7–20 business days
  • New Zealand: 7–20 business days
  • Other countries: Delivery times vary depending on the destination.

These delivery times are estimates and are not guaranteed.

Delivery times may vary depending on the destination, carrier, customs processing, and other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Please allow 1–5 business days for tracking information to become available or update after shipment.

Shipping Delays

Delivery may occasionally take longer than the estimated timeframe due to circumstances beyond our control, including:

  • Customs inspections
  • Carrier delays
  • Severe weather
  • Public holidays
  • Peak shopping periods
  • Natural disasters
  • Other unforeseen circumstances

We appreciate your patience and understanding.

Incorrect Shipping Information

Please carefully check your shipping address before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

We will do our best to update your order before it is shipped, but we cannot guarantee that changes can be made once your order has entered processing or has been shipped.

Nord Paws is not responsible for delays or delivery issues caused by an incorrect address provided by the customer.

Lost or Damaged Packages

If your package appears to be lost or your order arrives damaged, please contact us as soon as possible.

For damaged items, please provide:

  • Your order number
  • A description of the damage
  • Photos or videos showing the product and packaging

We will review the issue and work with you to find an appropriate solution.

Customs, Duties & Taxes

For international orders, your local customs authorities may impose duties, taxes, or import fees.

If applicable, these charges may be the responsibility of the customer.

Nord Paws does not control customs charges or the amount assessed by local authorities.

Contact Us

If you have questions about your order or shipping, please contact us:

Nord Paws
📧hello.nordpaws@gmail.com

We aim to respond to customer inquiries within 1–2 business days.