Refund policy
At Nord Paws, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unused, unworn, and in the same condition that you received it.
- Be in its original packaging.
- Include all accessories and components (if applicable).
To start a return, please contact us at hello.nordpaws@gmail.com with your order number and the reason for your return.
Please do not send your item back without contacting us first, as we will provide return instructions.
Return Shipping
Customers are responsible for the cost of return shipping unless:
- The item arrived damaged.
- The item is defective.
- You received the wrong item.
If the return is due to our mistake, we will provide an appropriate solution, which may include a replacement or a full refund.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your order is damaged, defective, or incorrect, contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and work with you to resolve the issue as quickly as possible.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Original shipping charges (if any) are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be cancelled within 15 minutes of being placed.
After this time, your order may already be processing or shipped and may no longer be eligible for cancellation.
To request a cancellation, please contact us immediately at hello.nordpaws@gmail.com.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Used or worn items
- Products returned without original packaging
- Gift cards (if available)
- Clearance or final sale items
- Products damaged due to misuse or improper care
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the eligible product and place a new order.
Shipping Delays
Delivery times are estimates and may occasionally be affected by customs, weather, carrier delays, holidays, or other circumstances beyond our control.
Such delays do not automatically qualify for a refund.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Nord Paws
📧 Email: hello.nordpaws@gmail.com
We aim to respond to all inquiries within 1–2 business days.